eExport
Friday, June 25th, 2010Client : Mr. Nitin Vohra
Company : Sunshine Orthopaedics SUNORTM / Sunor Medi International, New Delhi
Date : January 16, 2008
Chat Details
11:47:18 AM [Operator] Hello
11:47:22 AM [Operator] How can I help you?
11:47:28 AM [Visitor] hello
11:48:03 AM [Nitin Vohra] from yester my e export software is creating problem
11:48:14 AM [Nitin Vohra] it is not logging in
11:48:33 AM [Operator] What is the error generated?
11:48:44 AM [Operator] Please tell me
11:49:22 AM [Nitin Vohra] showing some error “unable to connect oracle” 1 oracle already installed, 2. if you have oracle already installed, please check the service running
11:49:55 AM [Operator] Sir please try one thing go to start–> all programs
11:49:59 AM [Nitin Vohra] when i click ok, it exit the e export software
11:50:34 AM [Operator] Oracle Database 10g Express Edition–>Stop database
11:50:49 AM [Operator] By doing this your oracle service will be stopped
11:51:09 AM [Operator] Please tell me if it is successfully completed
11:51:32 AM [Nitin Vohra] ya it is succesfully completed
11:52:03 AM [Operator] Ok sir now again go to the same menu and start database
11:53:18 AM [Nitin Vohra] ok, i did it
11:53:33 AM [Operator] Ok sir now please start your eExport
11:53:44 AM [Nitin Vohra] ok thanks, it started working
11:53:51 AM [Operator] Ok sir
11:53:58 AM [Operator] Thanks for contacting
11:54:04 AM [Operator] Have a nice day
11:54:13 AM [Nitin Vohra] I WANT TO CHANGE SOME THINGS
11:54:20 AM [Operator] Ok sir tell me
11:54:59 AM [Nitin Vohra] LIKE IN SHIPPING INSTRUCTIONS, THE SIGNING AUTHORITY IS SHOWING PARTNER BUT I WANT HERE PROPERIOTER
11:55:42 AM [Nitin Vohra] PROP. OR AUTHORIZED SIGNATORY
11:55:51 AM [Operator] Ok sir do you wants to change on every document or only on shipping instructions?
11:57:13 AM [Operator] To change on every document please go to the administration–>company information
11:57:19 AM [Nitin Vohra] ON ALL DOCUMENTS
11:57:41 AM [Operator] Here you can found two button one Year Maintenance and One for Address format
11:58:31 AM [Operator] please click on Address format button you will find at the end of form a option is available to write your sigining authority designation
11:59:33 AM [Operator] Sir we would also like to inform you that what problems we will resolved in this support session we will put that information on our eExport blog to help our other customers
11:59:40 AM [Nitin Vohra] I HAVE ALREADY DONE IT BUT STILL IN SHIPPING INSTRUCTIONS IT IS SHOWING “PATNER” AS SIGNING AUTHORITY
11:59:48 AM [Operator] ok sir
11:59:57 AM [Operator] on all other documents is it changed?
12:00:03 PM [Nitin Vohra] I HAVE ALREADY DONE IT BUT STILL IN SHIPPING INSTRUCTIONS IT IS SHOWING “PATNER” AS SIGNING AUTHORITY
12:00:42 PM [Operator] ok sir we have noted this problem and will forward this problem to development team
12:01:10 PM [Nitin Vohra] OK
12:01:20 PM [Operator] anything else you want to know sir?
12:01:40 PM [Nitin Vohra] AND ALSO I WANT TO CHANGE CERTIFICATE OF ORIGIN
12:02:39 PM [Operator] sir as per our records it was already requested to send us image for COO
12:03:45 PM [Nitin Vohra] OK
12:03:54 PM [Nitin Vohra] I’LL SEND NOW
12:04:03 PM [Operator] ok sir
12:04:10 PM [Nitin Vohra] THANK, BYE
12:04:17 PM [Operator] thanks for contacting us
12:04:20 PM [Operator] have a nice day –>